All Categories > Troubleshooting > Miscellaneous
To reset the password asscociated with your InTouch account: UK users, visit https://go.intouchapp.co.uk/. Australian users, visit https://aus.intouch.cloud/. Select Forgotten password?. Enter your e…
If you're struggling to access InTouch, firstly check the uptime by visiting https://status.intouch.cloud. If this entry says Up. The InTouch servers are working and should be accessible. If the stat…
Search for Adobe Reader in your Google search bar. Select the Adobe link pictured below. Select Install now. A pop up box will appear at the bottom of your screen, select Run. Once complete, click Fi…
If this message is presented when previewing a PDF file within a matter, it suggests that you do not have the correct application or permission to view PDF documents. To resolve this, please follow t…
This can happen if you're signed into your InTouch account across multiple browsers / devices. The easiest way to resolve this is to sign yourself out of all sessions: Navigate to Settings > Security…
If you require your organisations email header or portal branding to be changed, please contact us at support@intouch.cloud and provide us with a copy of the new logo you would like applying. Email B…
