Microsoft Exchange Server 2010
If you use Microsoft Exchange 2010 for your emails, you can configure this to automatically forward your emails to the relevant matter inside InTouch.
Creating a Transport Rule
Section titled “Creating a Transport Rule”-
Open the Exchange Management Console
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On the left hand side, expand the Exchange Tree then expand Organisation Configuration
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Within the central section, select the Transport Rules tab
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Within the Actions section on the right hand side, select New Transport Rule
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Enter a name for the transport rule
- Ensure Enable Rule is ticked
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Select Next
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Check the box: ‘when the Subject field contains specific words’
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In the lower pane, follow the link: ‘specific words’
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In the Words: field enter your organisation specific code
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Select Add > OK
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Select Next
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Under Actions, check the box: ‘Blind carbon copy (Bcc) the message to addresses’
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In the bottom panel follow the link: ‘addresses’
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Select the dropdown field next to Add > External E-Mail Addresses
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In the pop up window, enter the relevant email address:
- For the UK and Channel Islands:
mail@inbound.intouchapp.co.uk - For Australian customers:
mail@aus.inbound.intouch.cloud
- For the UK and Channel Islands:
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Select OK, and then OK again on the previous window
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Select Next
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Select New and wait a few seconds whilst the Exchange adds the new rule
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Click Finish to complete the process