Microsoft Exchange Server 2013
If you use Microsoft Exchange 2013 for your emails, you can configure this to automatically forward your emails to the relevant matter inside InTouch.
Creating a Transport Rule
- Login to your Microsoft Exchange 2013 admin panel with a valid Exchange administrator account
- Select 'mail flow' in the left column and ensure 'rules' is selected in the central pane
- Select the '+' icon and 'Create a new rule'
- In the new window, select the 'More options' link
- Enter a name for the transport ruleThis can be anything you like but we suggest 'Send email to InTouch'.
- Under the '*Apply this rule if' dropdown menu, select 'The subject or body'
- Under the sub-menu select 'subject matches these text patterns'
- In the pop-out window text field enter "ITR:*", select '+', then OK
- Under the '*Do the following' dropdown menu, select 'Add recipients'
- Under the sub-menu select 'to the Bcc box' and then the 'Select people' link to the right of the drop-down menu
- In the new window enter the relevant email address:
- For the UK and Channel Islands:
mail@inbound.intouchapp.co.uk
- For Australian customers:
mail@aus.inbound.intouch.cloud
- For those in the Bahamas:
mail@bhs.inbound.intouch.cloud
- For the UK and Channel Islands:
- Select 'check names' and then OK
- Finally, at the bottom of the new rule window, Save