Two-step authentication

Two-Step Authentication is a way of verifying your identity in two unique ways when logging into InTouch.

It provides an additional layer of security to keep imposters out, even if they have your password.

InTouch has two different methods of Two-Step Authentication:

  • App Based
  • Email Based
SMS based Two-Step Authentication is being phased out in favour of the two methods above.
Email based Two-Step Authentication is enabled by default for all users, unless they have chosen an alternative method.

App Based

App based Two-Step Authentication involves a third party app providing you with a unique code when logging into InTouch.

It is the most secure method of Two-Step Authentication and the one we recommend where possible.

Any authenticator app can be used for this but we suggest either Google Authenticator or Microsoft Authenticator.

To enable App Based Two-Step Authentication:
  1. Navigate to your InTouch Settings > Security
  2. Select Activate your Authenticator App
  3. Open your Authenticator App of choice
    1. For Google Authenticator:
      1. Select the '+' icon in the bottom right hand corner of the app
      2. Choose to either:
        1. Enter a Setup Key and enter the code provided by InTouch
        2. Scan a QR Code and scan the code provided by InTouch
    2. For Microsoft Authenticator:
      1. Select the '+' icon in the top right hand corner of the app
      2. Choose 'Other' from the options provided
      3. Scan the QR code provided by InTouch
      4. Or, select Enter Code Manually to enter the code provided by InTouch
  4. Enter the security code generated by the Authenticator App into InTouch

Once enabled, each time you log into InTouch your Authenticator App will generate a unique code. Enter this code into InTouch to gain access to your account.

Each device can be remembered on InTouch for 30 days, meaning you do not need to log in again during that time. To remember a device, keep the Trusted Device checkbox ticked when entering your Two Step Authentication code.

Email Based

Email based Two-Step Authentication sends a unique log-in code to the email address associated with the InTouch account.

Email based Two-Step Authentication is not as secure as app based. We recommend using an authenticator app where possible.
To enable Email Based Two-Step Authentication:
If SMS based Two-Step Authentication is already active on your account, you will first need to deactivate this to get access to email based.
  1. Navigate to your InTouch Settings > Security
  2. Select Activate Email Two-Step Authentication
  3. Confirm

Once enabled, each time you log into InTouch, a unique code will be sent to the email address associated with your InTouch account. Enter this code into InTouch to gain access to your account.

Each device can be remembered on InTouch for 30 days, meaning you do not need to log in again during that time. To remember a device, keep the Trusted Device checkbox ticked when entering your Two Step Authentication code.

Removing Two-Step Authentication

App Based Two-Step Authentication can be removed from an account in two ways:

  • Within the user's security settings
  • Within the user's staff profile
Security Settings
  1. Navigate to your InTouch Settings > Security
  2. Deactivate Two-Step Authentication
This will revert your method of Two-Step Authentication to email based.
Staff Profile

The following steps will need to be performed by someone with the permission to "Edit Staff".

  1. Navigate to your InTouch Settings > Staff
  2. Select the user's profile
  3. Choose to Disable App Two-Step Auth
This will default the user to email based Two-Step Authentication.
If the user still cannot access their InTouch account, please contact us at support@intouch.cloud.

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