Error Messages
Error Message | Resolution |
"Response from Xero: Organisation accounts are locked on the specified payment date ..." | Remove or change the lock date applied to your Xero account. See this Xero help article for further guidance. |
"Response from Xero: The TaxType Code ... cannot be used with account code ..." | Check the referenced account within Xero and ensure it's allocated against an account type that is VAT compatible. See this Xero help article for further guidance. |
"Xero: Payments can only be made against Authorised documents" | Check the invoice on Xero for any payments that have already been applied. If a payment has been applied that hasn't synced to InTouch, please either wait for your automatic payment sync to run or perform a manual sync within your InTouch accounts settings. |
"Xero Failure: Account type is invalid for making a payment to/from" | Ensure your Client Control Account within Xero has payments enabled. See this Xero help article for further guidance. |
