A Webhook allows you to build or set up integrations which subscribe to certain events on InTouch. When one of those events is triggered, we'll send a HTTP POST payload to the webhook's configured URL.

Webhooks can be used to update an external case management system, trigger a Zapier integration, or link in with another API. You're only limited by your imagination.


Any HTTP response with a 200-299 status code response will be treated as a success.


If your Webhook returns anything other than a Success response, it will be re-tried again after a time delay. The time delays expand until a fifth and final attempt is made. The delays are 10 minutes, then 60 minutes, then 180 minutes, then 24 hours later the final attempt is made.

Dates & Times

Date and Time fields are always communicated in UTC time, and are formatted as the ISO8601 format yyyy-MM-ddTHH:mm:ssZ

e.g. 2017-09-03T17:01:23Z

Available Webhooks

API & Webhook management can be found within your InTouch account at Settings > API.

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