Getting Started
Matters
Matter lifecycle
Adding a new matter
Tasks on a matter
Folder tab
Folder trash can
Documents on a matter
Emails on a matter
Email delivery reports
Forms on a matter
Notes on a matter
Attaching files to a matter
Attaching emails to a matter
Data on a matter
Ordering third party services
Matter history
Changing matter templates
Automated email settings
Exporting a matter
ITR codes
URL linking
Contacts
Contacts
Creating new contacts
Editing a contact's details
Creating a new contact field
Merging contacts
Using contact field definitions
Exporting contact card data
Contact history
Staff and Teams
Forms
Introduction to forms
Form automation
Forms
Creating a form
Editing a form
Form steps
Form functionality
Quote tables
Form conditions
Form actions
Form submission reviews
Embed an InTouch Form in your website
Legacy Forms
Templates
Email templates
Document templates
SMS templates
Letterheads
Adding data markers to PDFs
Matter Templates
Template Configuration
Using InTouch like a Pro
Managing alarms
Assigning files for review
Mentions
Adding signatures to documents
Traffic lights
Labels
Creating links
Esignatures - Documents
Esignatures - Forms
Conditional tasks
Not applicable tasks
SMS messages
Time recording
Reports
Overview report
Matter report
Stakeholder report
Custom data report
Timeframe report
Weekly key dates report
Matter state reports
Tasks completed report
Tasks outstanding report
Tasks breakdown report
Tasks comparison report
Form submissions report
Stakeholder tracking reports
Time recording report
Saved reports
Accounting Reports
Portals
My Account
Organisation Settings
Aborted matter reasons
Archiving
Automatic matter references
Organisation settings
Notification Email Addresses
Outlook Subject Convention
Client Accounting (Trust)
Client accounting introduction
Connecting Xero
Ledger and accounts notifications
Recording a receivable
Receivable templates
Automatically creating receivables
Receivable actions
Raising a client invoice
Client invoice actions
Raising a credit note
Raising a supplier bill
Supplier bill actions
Default due dates
Ledgers
Disconnecting Xero
Contact linking with Xero (Clients)
Contact linking with Xero (Suppliers)
Integrations
Amiqus
Google GSuite integration
Microsoft Exchange Server integration
Microsoft Exchange Server 2010
Microsoft Exchange Server 2013
Microsoft Exchange Server 365
Microsoft Outlook integration
Microsoft Word integration
API & Webhooks
Troubleshooting
Introduction
Matters
Contacts
Templating
Document Templates
Forms
Esignatures
"The document you requested could not be found. It may have been revoked by the sender, or you are not a signee."
"The document is not available to sign"
Client Accounting
Portal
Outlook
Outlook plugin load behaviour
Outlook Addin button disappears
Fixing "Specified Argument was out of range of valid values. Parameter name: entryvalue"
Email size limit
Word
Word plugin - common issues
Word document: removing protected view/editing
Disable "Open in Word" popup in Chrome
Miscellaneous
IT Setup
System Information
If a user is presented with the following error message when accessing a form, the time and date settings are out of sync on the device in use:
"Spam submission detected. If you are a Bot, go away! If you are human, make sure your system clock has the correct time"
To resolve this, these settings need to be re-synced on the users device.
On a Windows computer:
