Aborted matter reasons
When a matter is set to aborted, you are able to record a reason why. This can then be reported on to identify trends.
To edit the list of reasons why a matter is aborted:
- Navigate to Settings > Organisation settings > Aborted Matter Reasons
- Select + Add to create a new aborted reason
- Click within the aborted reason field to edit the text
- Click the red cross to delete
When you're on a matter and the state is changed to aborted, a pop-out will be presented where you can choose a reason from the list and add any extra comments.
You can also add new aborted matter reasons when setting a matter to aborted. Within the pop-out window, select 'edit' next to the list of existing reasons.
