Aborted matter reasons

When a matter is set to aborted, you are able to record a reason why. This can then be reported on to identify trends.

To edit the list of reasons why a matter is aborted:

  1. Navigate to Settings > Organisation settings > Aborted Matter Reasons
  2. Select + Add to create a new aborted reason
  3. Click within the aborted reason field to edit the text
  4. Click the red cross to delete

When you're on a matter and the state is changed to aborted, a pop-out will be presented where you can choose a reason from the list and add any extra comments.

You can also add new aborted matter reasons when setting a matter to aborted. Within the pop-out window, select 'edit' next to the list of existing reasons.

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