"The document is not available to sign"
If a document has been sent to a user for Esignature and they are presented with the following message:
"The document is not available to sign"
This implies the email associated with the Esignature request has not been sent directly from the Esignature task on the matter.
Please ensure:
- The email is sent directly from the Esignature task on the matter and not from the Folder tab.
- The email has not been saved as a draft.
To resolve this:
- Within the related Esignature task on the matter, select Cancel Signature RequestThis will cancel the existing signature request and re-activate the Esignature task within the matter.
- To re-send the Esignature, select Create Signature Request within the related task
- Follow the process as prompted ensuring the email is sent directly from the task
For further guidance on the document Esignature process, please see this help document.
